Passenger Information for Heydar Aliyev International Airport (Baku)

Welcome to Heydar Aliyev International Airport, the primary gateway to Azerbaijan and a key hub for the Caucasus region. Whether you’re a first-time visitor or a frequent flyer, we aim to make your journey through our airport smooth and enjoyable. Here’s everything you need to know as a passenger:

Before Your Flight

  • Check-In: Passengers are advised to check in at least 2 hours before their scheduled departure for domestic flights and 3 hours for international flights. Check-in counters close 40 minutes before departure. Online check-in options may also be available with your airline.
  • Baggage Allowance: Please check with your airline for specific baggage allowances and restrictions. Ensure that your baggage is properly labeled with your name and contact information.
  • Security Checks: All passengers must undergo security screening. Be prepared to remove laptops, liquids, and other items from your carry-on luggage. Follow the instructions of security personnel for a smooth process.
  • Travel Documents: Ensure that you have all necessary travel documents, including passport, visa (if required), and boarding pass. Keep them handy as you will need to present them at various checkpoints.

At the Airport

  • Arrival: Heydar Aliyev International Airport is located about 20 km from Baku city center. Taxis, buses, and rental car services are available for transportation to and from the airport.
  • Terminals: The airport has two main passenger terminals – Terminal 1 for international flights and Terminal 2 for domestic flights. Check your ticket or the airport’s flight information displays to find your departure terminal.
  • Facilities: The airport offers a range of facilities for passenger convenience, including:
    • Shopping: Duty-free shops, souvenir stores, and retail outlets are available for last-minute gifts or travel essentials.
    • Dining: A variety of restaurants, cafes, and snack bars offer local and international cuisine.
    • Lounges: Several airline and VIP lounges provide comfortable spaces to relax before your flight.
    • Currency Exchange: Currency exchange counters and ATMs are available for financial services.
    • Wi-Fi: Free Wi-Fi is available throughout the airport for passengers to stay connected.

Boarding and Departure

  • Gate Information: Check the flight information screens for your boarding gate and any updates to your flight status.
  • Boarding: Boarding usually begins 30-40 minutes before departure. Listen for announcements and proceed to your gate when your flight is called.
  • Onboard Services: Once onboard, enjoy the in-flight amenities provided by your airline. Most flights offer entertainment options, meals, and beverages.

Arriving at Baku

  • Immigration: International passengers will need to clear immigration upon arrival. Have your passport and any required visas ready for inspection.
  • Baggage Claim: After clearing immigration, proceed to the baggage claim area to collect your checked luggage. Check the screens for your flight’s carousel number.
  • Customs: If you have items to declare or are carrying restricted goods, you may need to pass through customs. Follow the signs and instructions provided.
  • Transportation: Taxis, buses, and car rental services are available outside the arrivals area for your onward journey in Baku.

Special Assistance

  • Accessibility: The airport is equipped with facilities for passengers with reduced mobility, including ramps, elevators, and accessible restrooms.
  • Assistance Services: If you require special assistance, please contact your airline in advance to arrange for any necessary services.

Safety and Health Measures

  • COVID-19: Due to the ongoing pandemic, additional health and safety measures may be in place. These may include temperature checks, mandatory face masks, and social distancing protocols. Please check the airport’s website or contact your airline for the latest information.

Contact Information

For any further assistance or inquiries, you can contact the airport’s helpdesk or visit the airport’s website at www.airportbaku.com. Our staff is committed to ensuring a pleasant and safe journey for all our passengers.